A collection of my recent projects and technical achievements.
Led the modernization of deployment infrastructure by integrating Atlassian suite with Google Apps Script, enabling real-time code delivery while achieving NIST compliance, resulting in 90% faster deployments and enhanced security posture.
Architected an automated customer environment upgrade system using Jenkins, ServiceNow, and AWS that streamlined change management, automated customer communications, and achieved both SOC 2 and ISO 27001 compliance through comprehensive audit trail automation.
Led a cross-functional initiative to standardize escalation processes and implement data-driven improvements, resulting in a 40% reduction in Tier-3 escalations and significant improvements in team alignment and customer satisfaction.
Led the implementation of an enterprise-wide release and configuration management program at a Fortune 500 company, achieving 70% improvement in deployment efficiency while supporting 8x growth in production environments.